Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain introduced an innovative Intuitive Interactive Voice Response (IVR) concept to visitors, exhibitors and other delegates at the Middle East Call Centre’14 Exhibition (MECC) that took place at the Dubai World Trade Centre from the 8th to the 9th of June.
Extensive experience in offering unparalleled solutions that enhance customer interaction processes for clients locally, regionally, and internationally has enabled Servion to develop a platform that has the potential to be a revolutionary step in transforming how organizations interact with their customers.
The development of this intuitive IVR was inspired by the understanding that in today’s fast paced world, customers are exposed to alternatives across most product and service categories. Their expectations for swift responses to enquiries or complaints are as important to clients as the need for adaptable and intelligent customer interaction systems that can be easily modified to suit particular requirements. Innovations in IVR are expected to add a dimension of efficiency through their ability to identify the trigger that initiated contact from a customer through to offering the relevant assistance in line with that.
Anil Kumar K.M., VP & Head, Servion – EMEA SBU said, “Servion consistently strives to offer efficient and effective solutions for our clients and we are excited about offering a solution that would transform their customer interaction experience. We also aim to enable our clients to take new services and offers to the market quicker and ahead of competition. Organizations in the UAE are among the most committed to increasing customer satisfaction and addressing client demands efficiently and economically. We have found at this conference, enthusiastic interest in context-based, intuitive IVRs from visitors at the show and industry colleagues.”
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