Based in Dubai Healthcare City, hear LIFE Clinic is one of the few selected medical facilities in the UAE to receive the ISO 9001:2008 Certification. This certification guarantees that the clinic is operating according to global standards, which directly supports the UAE’s position as the region’s medical hub.
ISO 9001 is an independent assessment of quality delivered in a consistent format and it is the most highly regarded standard of quality management globally for all kinds of institutions. It guarantees high level of customer satisfaction across all the levels within the organisation and ensures effective quality management.
“Our fundamental objective is to exceed the expectations of our patients when they come to our clinic as well as gain their trust and peace of mind. This is especially crucial for a medical facility,” said Dr. Basel Chaykhouny, Medical Director of the hearLIFE Clinic.
“Achieving ISO 9001 certification is proof of our commitment and dedication towards high quality medical treatment, and that we maintain stringent international standards in cleanliness, patient care and practice management,” continued Dr. Chaykhouny.
Established in 2012, hearLIFE Clinic is one of the leading medical facilitates that diagnose, treat and offer complete after-care and rehabilitation for patients diagnosed with any type of hearing impairment. The clinic’s audit was performed by Germany-based TÜV Süd, the leading company in inspection, certification and testing of systems, processes, products and services. It is known to have very strict requirements for granting certifications.
“For hearLIFE Clinic to receive the ISO 9001 certification means that the service levels provided are to the same high standards every time, for every patient. This is an important expectation for any patient who is receiving treatment in the UAE – especially since the UAE is becoming one of the leading countries in the Middle East that offer world-class medical services across all disciplines. It is important to keep our standards on par with the global requirements and patients shouldn’t expect any less,” concluded Dr. Chaykhouny.