The Dubai Health Authority(DHA) held today the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.
This is the third month this initiative is taking place at the DHA headquarters.
Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said: “This initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints. All calls received during the two hour live session are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”
Al Rahoomi said during this initiative customers can call 800 342 to directly speak to the leaders selected.
Maisa Al Bustani, Director of Medical Fitness and Dr Ali Sayed, Director of Pharmacy Department at the DHA engaged with customers on various topics related to medications and medical fitness services over a period of two hours.
Al Rahoomi said: “Before every engagement session, we promote the initiative through advertisements and the DHA social media platforms so that people are aware of the topic and can actively participate in this initiative.”