“We see increasing demand for our innovative Contact Centre solutions across the entire region and Matthew will spearhead our growth in the key areas of speech analytics, quality monitoring, workforce management planning and training solutions for Contact Centre operations,” explains Howard Shaw, Managing Director of QPC MEA.
“This appointment coincides with the launch of our industry unique Management Information Gateway (MIG) at the Middle East Contact Centre Exhibition on 3 Feb 2009 in Dubai. This leading-edge solution was co-developed with major multinational organisations and is set to revolutionize the way that companies service their customers. Furthermore, due to the strategic importance of the Middle East region to QPC’s global business, during 2008 we made significant R&D investment in developing a full suite of Arab Language modules for all of our solutions and we will demonstrate these at MECC too. We ended 2008 on a very positive note and we see 2009 as being even better,” he added