Arabian Automobiles Company (AAC), flagship company of AW Rostamani Group and the exclusive dealer for Nissan, Infiniti and Renault in Dubai and the Northern Emirates, has been awarded the highly-prestigious Dubai Quality Award (DQA).
It is the first time an automotive distributor has been awarded the DQA since the award was founded in 1994, by the Department of Economic Development (DED) under the patronage of H.H. Sheikh Mohammad Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai.
DQA recognizes business excellence in organizations with outstanding performance and this year celebrates its 20th anniversary.
Mohammed Bushanain, Executive Director, Corporate Quality & Management Excellence, DED, said: “The Business Excellence Awards provide a reliable and transparent framework for public and private sector firms to benchmark their best practices and advance to higher levels of competitiveness and customer satisfaction in the true spirit of healthy competition. Applicants and their best practices are measured against internationally recognized criteria such as the EFQM* quality management model and RADAR** methodology.”
Michel Ayat, CEO Arabian Automobiles Company, said: “When Dubai started the journey of Quality, we initiated our journey of excellence with the implementation of the Balanced Scorecard in 1994. Today as DED celebrates its 20th Anniversary, we are proud to celebrate our journey of excellence through this achievement of Dubai Quality Award and the fact that last year Arabian Automobiles was inducted into the Palladium Balanced scorecard “Hall of Fame” for strategy execution as the first private Company in UAE to achieve such recognition. We are honored to be recognized today with DQA and become the first automotive distributor to have achieved DQA in UAE.”
Ayat continued: “We strive to maintain a high level of quality in all that we do, from planning our business strategy to providing customers with the most convenient and enjoyable experience. We would like to thank DED for establishing a robust award assessment process and providing valuable feedback to organizations creating opportunities for continuous improvement in their journey towards excellence.”
On its journey to excellence, AAC became Nissan’s first distributor globally to have achieved the highest recognition for Aftersales operational excellence for six consecutive years by claiming the World Aftersales Progress Club again in 2013. Arabian Automobiles’ Infiniti division became the premium automotive brand’s Regional Excellence Champion in 2013, the first time this is awarded in this region, while 2013 was third consecutive year it was recognized by Renault as its Dealer of the year.
Also in 2014, Arabian Automobiles was honoured by recognition in the Dubai Award for Sustainable Transport (DAST).
This award aims to address transportation issues and provide solutions that will contribute to a safe environmental transportation system. Through this award, Arabian Automobiles was recognized for its outstanding application of transport practices that are environmentally friendly.