DoF: past and future developments of Abu Dhabi’s Military Pension Division and accelerated expansion of its services across UAE
Established to serve retired military officials of the UAE Armed Forces, General Directorate of Abu Dhabi Police, General Directorate of Residence and Foreign Affairs – Abu Dhabi (GDRFA), Abu Dhabi Civil Defence Department, the Military Pension Division at the Department of Finance (DoF) – Abu Dhabi offers services to retired officials and their families across the UAE via offices in Abu Dhabi, Al Ain and Sharjah, as well as through Armed Forces centres in Al Ain, Fujairah, Ras Al Khaimah and Abu Dhabi.
DoF is committed to offering the best quality services to retired military officials through an ongoing improvement and development strategy to meet the retirees’ needs and aspirations, which has facilitated the move to provide military retirement services electronically.
HE Hamad Mohammed Al Hurr Al Suwaidi, Chairman of DoF- Abu Dhabi explained, “The services offered at the Military Pension Division are provided in response to the retirees’ many years of serving the nation and protecting the country’s territorial integrity. HE also stressed the Department’s commitment to offer services which positively impact the lives of retired military officers, as well as their family members, across several emirates in the UAE.”
The directives of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE and Ruler of Abu Dhabi, and the instructions of HH General Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu Dhabi Executive Council, encourage DoF to explore new possibilities and solutions to develop the division’s services in order to provide comprehensive care for retired military officials and offer them a decent living after the end of their tenure.
HE Hamad Al Hurr Al Suwaidi added that DoF places high priority on military retirement services, and is committed to implementing a solid development plan in accordance with best international standards and practices, in order to ensure that the division meets all requirements. HE also commented on the Department’s commitment to continue providing e-services of the highest standards, to respond to retired officials’ needs and enquiries quickly and efficiently. This helps in achieving greater prosperity for the people of the UAE.
HE Abdulla Ali Musleh Al Ahbabi, Acting Undersecretary of DoF, discussed the Department’s obligation to work in accordance with its overall strategic plan, which ensures that the Military Retirement Division offers excellent services to its beneficiaries through detailed audits of retirement salaries, their breakdown and any amendments, an annual entitlement assessment for retired officials and beneficiaries, as well as the collection of updated family information in collaboration with the relevant authorities.
HE also highlighted the Division’s commitment to develop its administrative e-systems, to enhance the quality of services offered to retirees and strengthen the communication processes used to familiarise retired officials with their rights and obligations. HE also stressed the importance of the role played by the Division in updating the files and records for the salary payment process to military retirees, which ensures that the allocated funds are transferred on time.
Since 2013, DoF has implemented a range of projects to develop the Military Pension Division, including automating the data processes for military retirees and their beneficiaries through an e-system which registers the retirees’ information and monitors for any changes that may arise in the future. The system also informs military retirees about these changes through a call centre (800 888), where specialised employees provide support to customers over the phone, to ensure that they remain informed of any developments related to their pensions.