In business, there comes a point when processes become too complex to be only handled manually. The implementation of business software is often needed to automate and optimise operations, as well as save time and resources. But it’s only when you buy the right software that you can ensure an efficient and effective flow of operations. Otherwise, it’s only an added complication. So what should you do to find that right fit?
Buying business software is not an off-the-rack experience. It involves time, research and a great understanding of your business needs and goals.
There are several types of business software such as accounting, HR, customer relationship management (CRM), as well as the all-encompassing Enterprise Resource Planning (ERP) software. Each fulfills different requirements and has its own benefits and limitations, but following are some of the main things you need to consider when purchasing any type of enterprise software.
Vision and scalability
Planning is crucial to picking the right software for your business, says Reggie Fernandes, regional director for Sage Middle East, a multinational enterprise software company. “[SMEs] need to have a vision of what they want to do in the next two to three years, and ideally five years. If they don’t know where they want to land, then the software could become obsolete very soon.”
Keeping up with technological developments is another factor you should consider in line with your vision. “In my career of over 20 years, I have seen [the transition] from PCs and desktops to laptops, and now it’s going to be tablets and mobile,” Fernandes adds. “If in the next three to five years the software cannot handle these areas, for instance, it will have a serious impact on the business.”
Your business needs should be communicated across the organisation. As a leader, your idea of what’s required needs to be in sync with the requirements of the end user – the employees who use the software. “Most of the time, the top management has a view