Is the Samsung Galaxy Note 7 debate coming to an end?
* Samsung says faulty batteries responsible for debacle
* Galaxy Note 7 malfunction cost company $5bn
* Galaxy S8 launch delayed to enhance product safety
* Samsung has recovered 96% of Note 7 models issued
After several months of investigations and in-depth exploration, Samsung Electronics announced on Monday the cause of the malfunction, overheating and even explosion of its Galaxy Note 7 units.
According to the South Korean multinational electronics company, faulty batteries from of the model’s phones were responsible for the fires.
“For the past several months, together with independent industry expert organisations, we conducted thorough investigation to find cause to the Galaxy Note7 incidents,” DJ Koh, President of Mobile Communications Business, Samsung Electronics, said.
“Today, more than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences,” he added.
The fires and ill-fate of the model wiped over $5 billion off the company’s operating profit.
The president stated that the company will delay the unveiling of its new Galaxy S8, which was expected to happen during the Mobile World Congress this Fenruary, as the company is pledging to enhance product safety to gain back consumers’ trust.
The top-level executive did not specify a new release date for the Galaxy S8, but analysts expect it to start selling in April, according to Reuters.
The firm said it has recovered 96 percent of the 3.06 million Note 7s sold to consumers.
Below is an infographic released by Samsung Electronics, explaining – in visuals – the malfunction of the batteries.