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Is the Samsung Galaxy Note 7 debate coming to an end?

January 23, 2017 3:37 pm

Samsung display stand at IFA consumer electronics trade fair in Berlin Germany 2011. (Image: Alamy)

* Samsung says faulty batteries responsible for debacle

* Galaxy Note 7 malfunction cost company $5bn

* Galaxy S8 launch delayed to enhance product safety

* Samsung has recovered 96% of Note 7 models issued

 

After several months of investigations and in-depth exploration, Samsung Electronics announced on Monday the cause of the malfunction, overheating and even explosion of its Galaxy Note 7 units.

According to the South Korean multinational electronics company, faulty batteries from of the model’s phones were responsible for the fires.

“For the past several months, together with independent industry expert organisations, we conducted thorough investigation to find cause to the Galaxy Note7 incidents,” DJ Koh, President of Mobile Communications Business, Samsung Electronics, said.

 

(Samsung launches new Galaxy A series in Middle East)

 

“Today, more than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences,” he added.

The fires and ill-fate of the model wiped over $5 billion off the company’s operating profit.

 

(What Samsung lost after Galaxy Note 7 debacle)

 

Galaxy S8

The president stated that the company will delay the unveiling of its new Galaxy S8, which was expected to happen during the Mobile World Congress this Fenruary, as the company is pledging to enhance product safety to gain back consumers’ trust.

The top-level executive did not specify a new release date for the Galaxy S8, but analysts expect it to start selling in April, according to Reuters.

 

(Samsung trips on quality control in rush to pip Apple)

 

The firm said it has recovered 96 percent of the 3.06 million Note 7s sold to consumers.

Below is an infographic released by Samsung Electronics, explaining – in visuals – the malfunction of the batteries.

 

(Source: Supplied)

(Source: Supplied)

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AMEinfo Staff
By AMEinfo Staff
AMEinfo staff members report business news and views from across the Middle East and North Africa region, and analyse global events impacting the region today.

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