Inline with its commitment to serve customers in innovative ways, du has launched an improved online shop experience, shop.du.ae, which offers greater functionality than before. Through the online shop, customers can browse and review du’s products in in detail, in both English and Arabic.
The shop also features exclusive offers that give du’s online customers the best deals available and is compatible with all device platforms such as iOS, Android, Windows and Blackberry. Business customers will be able to enjoy the enhanced online shop next month.
New purchases will be delivered for free anywhere in the UAE, either the same day if ordered before 12pm, or the next day if the order is placed after 12pm or on Friday. Customers can track their order online in real time and can also view all products previously ordered.Payment can be made either online through credit card, or by cash or credit card upon delivery.
Jawad Shaikh, Executive Vice President, Digital Business, du, said: “We have listened to our customers’ feedback and know that convenience, ease of use and value for money is very important. Their feedback has been reflected in the design of our online shop, which is very easy to use and offers complete flexibility – our customers can buy online 24/7 and receive their delivery at the time and location that is most convenient to them. We have also reserved some of our best offers for our online customers that provide them with exceptional value. This is the start of a programme of improvements through which we will continue to enhance our customers’ online experience.”
du was recently named the Best Customer Experience Management Brand at the 3rd Annual CEM in Telecoms Middle East Summit, during which Osman Sultan, CEO, du, was announced at Customer Experience Champion of the Year.