Coinciding with its leading position in the telecommunications industry as well as its commitment to providing the highest standards of service, Umniah was granted the ISO 9001:2008 certificate being amongthe first telecommunication company to receive the international certification.
Umniah was grantedwith this certificate after the telecom company’s success in conforming internationally set standards concerned with the quality of services provided, which includes customer services and its centers. This gives Umniah great recognition for its services in beingamong the first to receive the certificate in the telecommunications industry, an industry widely known as one of the most competitive worldwide.
The certification came along after acomprehensive auditing review for Umniah’s systems made by SGS Companyin December 2013 resulting in the telecoms company receiving accreditation from SGS for its high standards of service.
Umniah has further confirmed its ongoing strategy to provide high quality telecommunications services at affordable prices.
The CEO of Umniah, Mr. Ihab Hinnawi, commented on the occasion saying, “Umniah has received international recognition due to the global standards it strives to maintain. We are committed to continuously improve our standards of services through raising the levels of quality, especially in regards to customer services.”
Mr. Hinnawi went on to emphasize the importance of ensuring top quality services as they are fundamental in making marketing strategies that will guarantee the company’s success in a viable market. He later pointed out that such achievements could not be realized without the continuous efforts made by Umniah’s dedicated employees.
The General Manager of SGS Jordan, Eng. Hasan Al Omari also added: “Noticeable efforts were provided by Umniah’s employees especially the Quality Assurance Section in the process of constructing and applying an efficient quality management system. We thank everyone for the concrete cooperation shown through the auditing stages, wishing Umniah further progress and prosperity”.
Umniahnow caters premium services to three million subscribers to its mobile and internet services and has recently taken measures to improve its customer service and front line centers, specifically in addressing customer complaints in the shortest amount of time according to its recently launched Customer Service Program.
This new program included shown efforts in raising the response level by Umniah’s representatives for customer’s complaints and inquiries and to ensure handling them within a record time.