After a successful decade serving local DMC’s in the UAE market, Desert Gate expands its range of services to a full-fledged Destination Management Company (DMC) providing full service premium experiences ‘Par Excellence’, starting with its new distinguished office opening this month in Dubai.
With its extensive local knowledge Desert Gate offers premium tailor-made excursions and programs for their holiday-goers and upscale leisure groups; whether romantic couples, family holidays or a group of friends. Innovative programs have been put in place for family holidays that go beyond the generic beach and waterpark combo to create a full destination experience for each member of the family.
Adventure seekers are offered a plethora of excursion options and travellers seeking to experience the finer luxuries in life will be comforted by the array of private villa and royal suite options. The tone is set from a pre-arrival questionnaire to gage individual guest preferences, Welcome Concierges at the airport on arrival through to the farewell and ‘see you again’.
With over two decades in the travel and tourism business Samir Tabbah, CEO of Desert Gate is at the helm of the transformation. “We pride ourselves on viewing UAE as our home, partners as our family and travellers as our guests. The UAE has so much to offer and see; we study our guests to provide them with the most suitable program of activities moving away from the generic over done routine. We aim to exceed expectation for our partners in the tourism sector and our guest,” commented Tabbah.
Tabbah added, “The importance of a human touch to all that is delivered by their team of Destination Specialists, efficient back office Negotiators and product Innovators. Despite the latest in technological offerings all processes are followed up with a human element based on their six key values; intimate guest services that are technologically savvy yet have a personal touch; dynamic offering of negotiated rates, unique packages and experiences; profound relationships with partners to support destination promotion, market share and sales; intelligent negotiation to secure the best rates and added value guest experiences; virtual presence and white labelling to maintain brand visibility; and most importantly a guest centric approach boasting unrivalled attention to detail.”
The team at Desert Gate has a combined experience of over 75 years in the travel and tourism sector; together they have created a healthy balance of the youthful new digital age and the personal touch from the more seasoned professional. It’s deep and valued relationships affords preferential commercial agreements, priority access to inventory and speedy solutions at the drop of a hat.
Desert Gate is developing organically and in step with the industry and is dedicated to assisting in the expansion and development of the inbound market, along with the rest of the nation and all the significant development, Expo 2020, Dubai World Trade Centre Al Maktoum International Airport, developments of Dubai International Airport’s Concourse D, RTA developments and more.
The main markets of UK, Germany and the CIS will continue being served but the DMC will add to its focus and further promote UAE in Eastern Europe, The Americas in addition to the Far East. The second office of Desert Gate is scheduled to open in the Sultanate of Oman next month on June 1st,, 2014. In addition to Desert Gate’s transformation, the Group has introduced EventLab, a full service event management company mainly servicing government and corporate entities.