High achievers at Renault awarded for exceptional customer satisfaction scores
For its second consecutive year, Renault KSA launched recently an event at the Holiday Inn Riyadh, Saudi Arabia, to award three of its top-performing employees from its three locations in Riyadh, Jeddah, and Dammam for outstanding achievements on Customer Satisfaction targets of 2013. Details of this year’s certificate recipients are as follows.
Best Parts Manager certificate was awarded to Mr. Emmanuel N. Palencia, for his continued dedication and excellence in the field of spare parts business.
Best Service Advisor certificate was awarded to Mr. Osama Mohamed Hassan, for his continued dedication and excellence in customer service.
Best Service Manager certificate was awarded to Mr. Mohamed Asif Bolar, for his continued dedication and excellence in the field of workshop operation.
The meeting, officiated by Tony Boutet – After Sales Zone Manager (Renault Middle East), and Suresh Sethurathnam – Renault Saudi Arabia (Country Head), aimed to review the performance of last year and the first two months of this year and to set the directions the company should focus on in terms of Services, Customer Satisfaction and parts business. It was also organized to bring together all Renault After-sales Managers to understand the areas of improvement in 2013, listen to each operational manager share the best practice, discuss critical issues, and determine the goals and directions, as well as comprehend the challenges of 2014.
This convention, organized by Renault Saudi Arabia, intends to recognize the efforts and achievements of its employees. As a result of the company’s diligent and continuous efforts to deliver the best customer service. Renault now boasts a Recommendation Rate of 75% among its customers.
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