QAIA records significant improvements in 18 categories in Airport Service Quality Survey for Q1 2014
Cementing its position among the world’s top airports, Queen Alia International Airport (QAIA) has recorded significant improvements in nearly all 18 service and facility categories under the Q1 2014 Airport Service Quality (ASQ) Survey, the world’s leading airport passenger satisfaction benchmark program.
According to Airport International Group (AIG), the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA, the Kingdom’s prime airport recorded the highest score in improvements within the categories of: Overall satisfaction with the airport; availability of baggage carts/trollies; efficiency of check-in staff; feeling of being safe and secure; and speed of baggage delivery service.
QAIA also ranked 38th from over 200 airports worldwide, and registered an Overall Satisfaction Score of 4.42 out of a possible 5.0 – a notable improvement compared to 4.23 during the previous quarter. Furthermore, with regards to luggage delivery speed, QAIA earned an impressive 4.13 score, up from 3.99 during the last quarter.
“At AIG, we strive to continuously push the boundaries to improve on our service levels, deliver excellence across all aspects of our operations and ensure an unrivaled passenger experience. As such, we are truly honored to have been recognized by such a highly reputable entity, especially given the short period of time since the inauguration of QAIA a little over a year ago,” commented AIG CEO Kjeld Binger.
“These proud achievements recorded during Q1 2014 are the result of the collective efforts of our partners, stakeholders and the remarkable men and women who have been working across AIG’s different departments towards setting QAIA as a strong contender on the global aviation map, and to them we are extremely thankful.”
The ASQ Survey is the world’s leading airport passenger satisfaction benchmark program, and covers over 200 airports in more than 50 countries, with over 350,000 passengers interviewed. It provides the most authoritative and extensive analysis of airport service performance, and is trusted by over 200 airports around the globe and more than 60% of the world’s 100 largest airports.
The programme is an Airports Council International (ACI) initiative in partnership with aviation business analysis specialists, DKMA, who provide independent market research, analysis and information solutions exclusively for the airport industry.