ADNOC Distribution to facilitate issuance of Rahal e.Gas cards

August 20, 2015 11:00 am

Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution

ADNOC Distribution announced further steps to facilitate customers in Abu Dhabi to submit applications to issue Rahal e-Gas cards for eligibility to purchase subsidised LPG cylinders prior to the 8 September deadline.

The announcement is part of the company’s campaign in the Emirate of Abu Dhabi to regulate the sale of subsidised LPG cylinders through the pre-paid Rahal e-Gas cards. Following the deadline of 8 September, customers will be eligible to purchase subsidised LPG cylinders at ADNOC Distribution’s network of service stations exclusively through Rahal e-Gas cards according to a monthly quota scheme.

The move is in line with the UAE’s vision to migrate all functions to smart platforms to ensure safer, easier and greater convenience to customers in the emirate of Abu Dhabi.

Abdulla Salem Al Dhaheri, CEO of ADNOC Distribution, said: “We are keen to provide value-added facilities and to make the overall procedure simple, easy and fast. Given this priority, we are currently working to expand the number of service stations that are accepting applications and issuing the new Rahal e-Gas cards. Moreover, we are encouraging customers to use the company website to submit their applications for Rahal e-Gas cards in a bid to avoid pressure and traffic at Rahal centres and at our network of service stations. We invite customers to benefit from the convenience of applying online and have made this process much faster and stress-free now.”

Al Dhaheri added: “Till date, ADNOC Distribution has received nearly 44 percent of total submissions for Rahal e-Gas cards through our website. Once the online application process is completed and approved, customers will receive SMS messages on their mobile phones inviting them to visit the nearest service stations and collect their Rahal e-Gas cards by presenting their original Emirates identity cards only.”

ADNOC Distribution team reviews the exceptional cases individually and process them to ensure great convenience and efficiency to all beneficiaries.

The new monthly quotas set by ADNOC Distribution for subsidised LPG cylinders purchased via the Rahal e-Gas scheme allocates AED150 for Emirati families and AED70 for Emirati single citizens. Monthly quotas for resident expat families have been set at AED70 and for expat single residents at AED40.

Currently, ADNOC Distribution provides registration and issuance of Rahal e-Gas cards across all of its Rahal centres including ADNOC Distribution’s Head Office in Abu Dhabi, Rahal centres at the Airport Road service station, Musaffah station and Khalifa City station, as well as the Al Ain Regional Office and Western Region centre in Madinat Zayed. Customers can also apply for these cards at 98 service stations across the emirate of Abu Dhabi, which include 52 outlets in Abu Dhabi city, 27 in Al Ain and 19 in the Western Region.

To apply for a five-year valid Rahal e-Gas card, Emiratis need to present the following documents: Emirates ID, original copy of Family Book (for UAE families only) and proof of residency (choice of one of the following documents proving they are residents of Abu Dhabi – either a certificate or the latest copy of the water and electricity bill or original copy of Tawtheeq).

Expat residents are entitled to a one-year valid Rahal e-Gas card through presenting Emirates ID, original copy of spouse/child visa (for expat families only) and proof of residency (choice of one of the following documents proving they are residents of Abu Dhabi – either the latest copy of the water and electricity bill/certificate or original copy of Tawtheeq).

First time registration for Rahal e-Gas cards is free. Modification of card data as well as replacement of lost and damaged cards will cost AED50. Also, when getting the card issued for the first time, customers are required to charge their cards with AED200 minimum balance that can be used later for buying gas cylinders. Rahal e-Gas cards can only be used within the service stations network in Abu Dhabi emirate, while renewals can only be done at Rahal centres subject to valid application submission.

Meanwhile, individuals or families in the emirate of Abu Dhabi can also continue to buy LPG cylinders by paying in cash, or by using credit cards at non-subsidised rates.

Customers are encouraged to use the online application form available on the company website ( as a faster and more convenient way to get the card. In addition, customers can call the ADNOC Distribution hotline (800 300) to learn more about applying for Rahal e-Gas cards.


AMEinfo Staff
By AMEinfo Staff
AMEinfo staff members report business news and views from across the Middle East and North Africa region, and analyse global events impacting the region today.