Dubai Trade boosts customer services through client visits

March 19, 2014 4:31 pm

In an attempt to maintain a strong relationship with its clients, the team at Dubai Trade, the leading facilitator of trade across borders under Dubai World, has visited Schenker LLC at their Head Office in Dubai. These meetings are held as part of Dubai Trade’s ongoing customer outreach to obtain feedback on its various e-services and help in maintaining efficient and effective supply chain of individual trade communities thereby providing utmost customer satisfaction.

This meeting was also attended by officials from DP World and Dubai Customs that commenced by a thank you note from Salim Khan, Senior Manager – Client Relations representing Dubai Trade, who appreciated Schenker’s efforts and support to all Dubai Trade initiatives. Followed by an open discussion, Schenker’s team highlighted obstacles & challenges faced while using the e-Services of Dubai Trade Portal.

Mr. Farook Al Zeer, Managing Director of Schenker Dubai, expressed his happiness with the visit which would contribute to bolstering cooperation between all the involved parties. He also appreciated the vital role of Dubai Trade in bringing together the key players in trade & logistics to ensure smooth business operations and exchange ideas and recommendations.

In line with Dubai Trade’s objective to maintain customer loyalty and achieve customer satisfaction, Mr. Khan assured that the team will look into issues raised in the meeting and will make every efforts to resolve them soon.

Mr. Lal Premarathne, General Manager – Operations of Schenker Dubai, highlighted the importance of customer visits to improve the business for both parties. “Dubai Trade Portal has simplified our work and facilitated trade in the region. We are proud to say that Schenker’s adoption to the Dubai Trade e-Services has reached to almost 100%, we believe that the Portal has always offered us easier, faster and cost effective solutions” Premarathne added.

For further details, kindly contact:

Effat Mostafa
Marketing Communications Consultant
Tactics Information & Media Design
Tel: +971 4 4518636
Fax: +971 4 4518646