Silah Gulf showcases achievements of Bahrain’s National Contact Center to visiting UN Delegation
Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, recently hosted a visiting UN delegation, showcasing Silah’s achievements and experiences in establishing and running the National contact Centre of Bahrain.
For the Second time in a row, the Kingdom of Bahrain represented by the e-Government Authority has hosted this esteemed delegation comprising representatives of 21 countries on a visit organized by the Department of Economic and Social Affairs of the United Nations (UNDESA), to learn about the Kingdoms experiences in the field of e-Government.
The delegation was received by the Silah’s management team comprising of Nada Al Qassab – General Manager at NCC, Abdulrahman bin Shams – Accounts and Projects Director and Ruth Williams – Head of Silah Academy. The Silah management team delivered a comprehensive presentation showcasing the National Contact Centre operations and its experience in supporting the public sector and ministries services within the Kingdom of Bahrain. As one of the leading providers of customer experience solutions in the region, Silah also highlighted its cutting edge technology, highest levels of consulting, advanced training to employees in addition to world-class BPO services provided by the centre to the citizens of Bahrain.
Mr. Ricardo Langwieder-Görner, Chief Executive Officer at Silah Gulf quoted, “We are truly privileged to have this esteemed UN delegation visit our head office. Silah is a leading centre in offering e-Government services in the Middle East Region and has won numerous awards in recognition of its service standards. One of the most prestigious of these being the United Nation’s Public Service Award (UNPSA) for the year 2014 winning first place amongst the Western Asia region within the category ‘Promoting Whole-of-Government Approaches in the Information Age’. The National Contact Centre has also won, for the second year in a row, the ‘Best Medium Call Centre’ award in the ‘Middle East Contact Centre Award (MECC) for the distinguished services it has provided around the clock through its toll-free number 80008001. We remain committed to providing enhanced customer experience year-on-year to the people of Bahrain and hope to continue disseminating our experience globally.”
The integrated program, organized by the eGovernment Authority in cooperation with the Bahrain Society for Information Technology, will be for one week until January 29, 2015. The intensive visit program will also include briefing on the experience of other government agencies on their national projects that are associated with comprehensive technology sector. Participating bodies will include the Central Informatics Organization, Ministry of Health, Ministry of Education, Civil Service Bureau, Ministry of Social Development, Ministry of Finance, Ministry of Works, and the Telecommunications Regulatory Authority.
The delegation will also be hosted with private social events that will be organized to introduce them to the historic, economic and cultural fabric of the Kingdom of Bahrain, as well as showcase the sites of Bahrain’s modern renaissance under the prosperous era of His Majesty the King.
For more information, please contact:
Amrita Chatterjee Singh