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Silah’s leadership team meet to discuss 2014 business plans

March 15, 2014 4:11 pm

Silah Gulf, a multi-award winning business process outsourcer (BPO) and customer experience provider serving the GCC region, recently hosted their Leadership Team offsite meeting at the Al Bander Resort, Bahrain.

Senior members of Silah’s management team gathered to review the 2013 positive results and discussed initiatives that will unify a strategic vision for Silah’s way forward for 2014 and beyond, all attendees had the opportunities to merge all innovative ideas to create synergy between various departments to ensure overall success and alignment to Silah’s common vision to become a leading and premium GCC leader in the customer experience industry.

Addressing the team at the offsite, Ricardo Langwieder-Görner, CEO, Silah said, “We are at a paradigm shift, transforming ourselves from a local onshore Call Centre provider to becoming the leading customer experience solution provider in the Gulf. Together with our Leadership, board members and business partners support, Silah has set the fundamental, mandate and plan to turn our common vision in becoming a regional leader in our industry over the next years into reality. In fact Silah will play a leading role in profiling Bahrain as a preferred hotspot for GCC outsourcing services, creating development opportunities for local talent in the Kingdom of Bahrain. We had a fairly successful year in 2013, extending our leadership team, growing our business proposition and client base, but we have even larger and ambitious plans for 2014 and beyond.” He added, “In order to meet our vision and objectives we need to stand firm in our values and belief in striving forward to excellence and adding value to our customers in Bahrain and the GCC and our key assets – our people.”

Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider, headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain’s eGovernment Authority and has operations in Bahrain, Kuwait and the UAE.