LeasePlan Emirates achieves high customer loyalty score yet again

May 14, 2014 3:51 pm

The U.A.E.’s leading long term vehicle leasing and fleet management company, LeasePlan Emirates, does it again this year, only better.

LeasePlan Emirates has attained phenomenal scores across the board on its 2013 TRI*M Loyalty Index, an annual survey conducted by a global company based in Belgium, achieving a 10 percent higher rating than its impressive 2012 score.

The TRI*M Loyalty Index is highly acclaimed for its rigorous scrutiny on the most critical factors of customer service. Examples of the highest rated elements of LeasePlan Emirates’ business, as noted by the sample population of the survey, include but are not limited to: fulfilment of promises by LeasePlan’s agents, accuracy of vehicle quotations and ability to provide them in a timely manner, client’s easy access to customer service agents, efficiency in ordering new vehicles, rapid response time to customer queries and overall enthusiasm of the LeasePlan staff.

While the impressive customer loyalty survey can be attributed to LeasePlan Emirates’ commitment to service excellence, a strong factor was also the company’s increased penetration in Dubai. Since the Q1 2013 launch of its Dubai office in Business Bay, LeasePlan has continued to grow its satisfied customer base, catering not only to corporate clients, but government entities, semi-government enterprises and SME’s as well.

Commercial Director of LeasePlan Emirates Hicham Boueri said, “We are very proud to be on an upward trend of customer satisfaction and loyalty. Our clients are at the core of our corporate vision and will continue to be the driving force of our continued improvement here in the UAE. The last two years’ ratings irrefutably signify and justify our increased efforts and dedication. The attention on making it ‘easier to LeasePlan’ is paying off immensely. ”

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Hoda Ayache
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Mazen Bou Hamdan
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