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Orbex enhances global customer service by offering website in 10 languages

May 29, 2014 1:11 pm

Helping clients across the globe get the information and service they need, Orbex recently launched a multilingual website that serves customers in 10 different languages, including English, Chinese, Russian, German, Arabic, Bengali, Spanish, Urdu, Japanese and Persian.

The website expansion reflects the company’s global outreach initiatives and enhanced customer service that also includes a new Click to Call feature, easy funds withdrawal, Orbex Web TV and one-hour response time to all customer inquiries.

“As a leader in customer service for online trading, Orbex wanted to match the strength of its website to the excellence of its service,” said Abdullah Abbas, Managing Director of Orbex. “Providing comprehensive service to more clients and partners in their local languages is simply part of our ongoing customer service promise.”

Customer service is provided in English, Arabic, Bengali, Spanish, German, Russian, Chinese, Bulgarian, Urdu, Greek, French and Italian. In addition to its multilingual service, Orbex is also recognized for superior speed and reliability, easy funds withdrawal, education in online trading and the latest market research.

In a recent customer service survey, Orbex clients and partners indicated that speed of response and professionalism were the two most important customer service attributes. An impressive 80 percent of clients said they would recommend Orbex to a friend or family member. Likewise, several respondents noted their appreciation for Orbex’ multilingual service options.

The new Orbex will continue to enhance offerings for traders, improving trading technologies and providing a range of instruments, making trading and diversifying investment portfolio easier than ever. Orbex provides clients with the very competitive trading terms and conditions in the market on currencies and other instruments, offering a diverse range of products including Foreign Exchange, Precious Metals, Future Contracts (OTC), Equity Indices (OTC), CFDs and Energy Contracts.