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du YouTube Support Videos channel offers round-the-clock expert advice, tips and guidance to customers

August 6, 2014 9:16 am

Are you a du customer and need help to activate your new data package? Do you want to know how to monitor your data usage? Or do you want to know how to set up your Outlook email? Taking customer service to the next level, the du YouTube Support Videos channel offers access expert advice and help, which answer common questions and give customers step by step advice through short and simple videos on how to resolve issues that might occur with their mobile, landline, internet or television subscriptions. This innovative, 24/7 accessible tool allows du to connect to customers through social media.

There are currently more than 50 videos in Arabic and English available on du’s YouTube channel, www.youtube.com/theduchannel, some of which feature advice and explanation by experts in du. The videos were produced in collaboration between du’s Customer Service and Brand and Communications teams, and new videos are regularly being added. To date, the videos have received more than 100K views, and have received hundreds of likes.

Ismail Mohammed, Senior Vice President Customer Operations, du, said, “We are committed to reach out to our customers in innovative ways, and Social media channels are increasingly becoming a popular medium. It gives them round the clock access to our teams’ expert advice at their fingertips.”

Throughout the years, du – one of the first telecom operators in the UAE to successfully establish and utilise social media platforms – has emerged as a key player in the social media space. In addition to establishing a powerful social media presence across various channels, like Facebook, www.facebook.com/du, and Linkedin, https://www.linkedin.com/company/du, du has used the tool of social media to resolve real-time customer service issues.

Today, du customers can access several convenient customer service channels, as follows:
a.By visiting du Shops across the UAE
b.By calling 155, or 800 155, for enquiries and support for mobile services, plans and devices
c.By calling 04 390 5555 for all home services enquiries and support, including landline, broadband and du TV
d.By dialling 188, or 800 188, for enquiries about mobile and fixed services for business
e.By emailing customer.care@du.ae for all consumer enquiries about mobile or home services. Business customers can email care.business@du.ae for mobile inquiries, and business.customercare@du.ae for fixed services enquiries.

For further information, please contact:
Maryam Al Balooshi
PR Lead(Corporate)
Brand & Communications
Mob: +971559530523
Email: maryam.albalooshi@du.ae

Reka Sepsy
LeoComm PR
Tel: +97143676154
Fax: +97143672615
Email: reka.sepsy@leocommpr.com