GCC to lead global race to deliver government services on mobile phones

February 25, 2014 4:16 pm

The Gulf Cooperation Council (GCC) states are leading the global drive to provide government services on mobile devices, as the region moves towards the next stage of citizen engagement and smart governance. Several initiatives are being rolled out across all six GCC states, covering the complete spectrum of government services, from utilities, transport, police, customs and municipalities to health services, bill payments, education, research and gathering citizen feedback.

The mobile government initiative will take centre stage at next month’s m-Government Conference in Dubai, taking place at the Ritz Carlton DIFC from 24-25 March 2014. The conference will host top officials from regional government departments and their international peers to discuss the key issues in developing and implementing effective mobile delivery strategies, citing successful case studies for attendees to follow.

Leading the discussions will be industry veteran, Osman Sultan, CEO, du, who will deliver a keynote titled ‘Towards a Smarter World’ highlighting role of the Government to create the right platform – which he refers to as the ‘governance layer’. Speaking about his participation in the conference, Osman Sultan said, “Governance layer is the enabler of change and a protector of the citizen, providing the basis of a unified vision for a smart city. It is my firm belief that mobile applications are going to touch every single aspect of our lives in future. We are blessed that in the UAE, beyond the available technologies, we have a visionary leadership and a mindset of positive change which are perhaps the most important enablers that bring about a tangible change. This is the main reason why in the last 40 years the UAE has leap frogged ahead at a faster rate than any other country in any era.”

“In this light, events such as m-Government Conference play a key role for key stakeholders to ideate and create a framework for such development,” he concluded.

The conference Organisers, Niche Ideas, claim to have put together a comprehensive two day programme that will provide attendees the complete roadmap to roll out a successful mobile service delivery programme. Discussions will start with a holistic understanding of what is m-Government, key players and stakeholders and the wider benefits it brings to the economy and citizens. The programme will also look at micro issues revolving around national resource development, new technologies and applications, security and integration.

Daksha Patel, Event Director at Niche Ideas, said, “The event has been designed to give attendees a start to finish solution they can take back to their workplace. Heads of ICT across the region’s government departments and experts internationally will share their valuable knowledge and experience, giving attendees an exceptional opportunity to plan ahead and deliver similarly successful programmes.”

All six GCC states have established comprehensive mobile government strategies and the race in on to provide all government services on mobile phones 24/7 and 365 days a year. The conference will benefit from expert speakers representing a wide range of award winning programmes that cover all aspects of mobile engagement and delivery. Key regional contributions are expected from ictQATAR, e-Government Authority of Bahrain, Roads and Transport Authority (RTA) Dubai, UAE Ministry of Environment and Water, Dubai Police, Abu Dhabi Food Control Authority and Dubai Municipality, amongst others.

The conference also boasts a number of international experts who will highlight global success stories and create an opportunity for international outreach with regional government departments. Leading the international line-up of speakers is Intel Corporation’s worldwide health information technology director, Rick Cnossen. Speaking about Intel’s participation, Rick Cnossen said, “Intel has done some ground breaking work around the specialised field of Mobile Healthcare. Over the last decade Intel has developed some of the leading m-health technologies in use today and we are pleased to share how we believe m-health advances will revolutionise patient care in the future, with regional health authorities at the conference.”

As millions of dollars are being spent on mobile government programmes across the region, the conference will help facilitate knowledge sharing and networking amongst the key players and ensure successful, cost effective programmes are put in place. Over 300 attendees are expected to attend the conference from 30 countries, including ICT officials from ministries, utilities, banks, healthcare, education, transport, security and the education sector.


Saba Alam
Marketing Director
Niche Ideas JLT
+971 50 2566802